Summary
Healthcare operations professional with 5+ years coordinating patient care, managing clinical documentation, and supporting multi-disciplinary care teams in fast-paced medical environments. Licensed cosmetology educator with demonstrated expertise in compliance, licensing requirements, sanitation protocols, and high-volume operations. Proven track record maintaining HIPAA confidentiality, resolving patient concerns, and delivering organized patient experiences.
Professional Experience
- Orchestrated patient scheduling, follow-ups, and clinical communications across patient, family, provider, and care-team networks in fast-paced healthcare environment
- Ensured 100% HIPAA compliance while managing patient records, confidentiality protocols, and clinical documentation accuracy
- Managed high-volume patient inquiries, coordinated provider schedules, resolved service concerns, and escalated urgent clinical issues to appropriate care-team members
- Supported care operations for 200+ active patients across multiple healthcare touchpoints while maintaining seamless communication
- Managed front-desk operations including phones, scheduling, check-in, payments, billing, and multi-stakeholder communication for 100+ daily patient interactions
- Coordinated patient flow with clinical staff while maintaining accurate, compliant, and current medical records
- Executed multitasking in high-volume environment, prioritizing patient needs and operational efficiency
- Developed and delivered cosmetology curriculum in full compliance with NJ licensure standards, ensuring measurable student outcomes and 75%+ licensing exam pass rates
- Managed attendance tracking, performance assessment, and detailed student documentation; provided strategic coaching for skill advancement and licensing readiness
- Enforced state-mandated sanitation, safety, and regulatory compliance standards across classroom and laboratory environments
- Managed high-volume client base (150+ recurring clients) across multiple service locations; cultivated strong client relationships and retention while maintaining rigorous sanitation and safety standards. Mentored junior staff and supported training initiatives.
